Privacy Policy
1. Introduction
True Food ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
Visit our website
Use our mobile application
Book appointments
Contact us
Purchase products or services
Subscribe to our communications
By using our website or app, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
True Food provides nutrition consultancy, body composition assessments, health education, and related wellbeing services.
If you have any questions regarding this Privacy Policy, please contact:
Email: hello@truefood.je
Website: www.truefood.je
3. Information We Collect
Depending on how you use our services, we may collect:
Information you provide
Name
Email address
Telephone number
Postal address
Date of birth
Appointment details
Payment information (payments are processed securely by third-party providers)
Messages you send us
Health Information
If you use our nutrition services or app, you may choose to provide:
Height and weight
Medical conditions
Dietary preferences
Allergies
Food diaries
Exercise information
Body composition measurements
Nutrition goals
Progress photographs (if uploaded)
This information is treated as sensitive personal data and is handled with additional care.
Automatically Collected Information
When using our website or app, we may automatically collect:
IP address
Device type
Operating system
Browser type
App version
Pages visited
Usage statistics
Crash reports
Cookies and similar technologies
4. How We Use Your Information
We use your information to:
Provide nutrition services
Deliver personalised recommendations
Manage appointments
Process purchases
Respond to enquiries
Improve our website and app
Monitor app performance
Send service-related communications
Send marketing communications where you have chosen to receive them
Meet legal or regulatory obligations
5. Legal Basis for Processing
We process personal information where:
You have given consent.
It is necessary to provide services requested by you.
It is necessary to comply with legal obligations.
It is in our legitimate interests to improve and operate our services.
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties including:
Secure payment providers
Appointment booking software
Cloud hosting providers
Email service providers
Analytics providers
Professional advisers
Regulatory authorities where legally required
These organisations only process your information on our instructions or under their own legal obligations.
7. Mobile App
Our app may collect information required to operate correctly, including:
Login information
Device identifiers
Usage statistics
Diagnostic and crash information
If you choose to enable optional features, the app may also request permission to access:
Camera
Photo library
Notifications
These permissions can be managed through your device settings.
8. Apple App Store
Our app may be distributed through Apple's App Store.
Apple may collect information independently in accordance with Apple's own Privacy Policy. We are not responsible for Apple's data processing practices.
9. Cookies
Our website may use cookies to:
Keep the website functioning
Understand website usage
Improve user experience
Remember your preferences
You can manage cookies through your browser settings.
10. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
While no online system is completely secure, we continually work to protect your information.
11. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Maintain appropriate business records
Health records may be retained for longer where professional guidance or legal requirements apply.
12. Your Rights
Depending on applicable law, you may have the right to:
Access your information
Correct inaccurate information
Request deletion
Restrict processing
Object to certain processing
Withdraw consent
Receive a copy of your data where applicable
To exercise your rights, please contact us using the details above.
13. Children's Privacy
Our services are not directed at children without the involvement of a parent or legal guardian. Where services are provided to minors, consent will be obtained from a parent or guardian where required.
14. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
15. International Transfers
Where personal information is transferred outside Jersey or the UK, we take appropriate safeguards to ensure it remains protected in accordance with applicable data protection laws.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our here and, where appropriate, within the app.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
True Food
Email: hello@truefood.je
Website: www.truefood.je
If you believe your information has not been handled correctly, you may also contact the relevant data protection regulator.